For Carers
A collection of help articles to support carers
I have trouble with log-in. What do I do?
I can't attend my break. Can I transfer it to another carer?
Why can't I select 2 nights?
ID verification with Vouchsafe - Step by step guide for Carers
ID verification with Vouchsafe - Step-by-step guide for referee
How to upload ID
How to self-refer with Carefree
What can I use as proof of my caring status?
Why wasn't my proof of carer's allowance accepted?
Can I submit a new referee?
Why are you asking for my postcode?
I don't have my Carer's Allowance letter on hand, what should I do?
Am I eligible if the person I care for has recently passed away?
Will I be eligible if I use ‘rolling respite’?
Do I need to be in receipt of Carer’s Allowance or other benefits to be eligible?
How to upload Carer Allowance letter or a Referee details
Who can I use as my referee?
How many breaks can I take?
Why are only some dates available?
How to change an upcoming booking
Can I bring a pet along with me to my break?
What can I expect during the stay and are there any other costs I should expect to pay?
How many nights can I stay at a hotel?
There are no suitable breaks I can book. Will there be more options?
When will the hotel respond to my booking request?
Can I bring someone along with me to my break?
If I cancel my break will the admin fee be refunded?
Does a break have to be taken locally?
Are there any penalties for cutting short the break?
Are there breaks with disabled access?
Can a booking request be rejected & what happens after?
When will my request be confirmed?
Credit on your account
Can I use the Spa at the hotel?
Is breakfast included?
Break Modification
Break Cancellation
Can I contact the hotel about my break?
Understanding How Carefree Works: A Guide for Carers
Can I see the map of hotels?