For Carers
A collection of help articles to support carers
By Adriana and 2 others3 authors50 articles
- I have trouble with log-in. What do I do?
- I can't attend my break. Can I transfer it to another carer?
- Why can't I select 2 nights?
- ID verification with Vouchsafe - Step by step guide for Carers
- ID verification with Vouchsafe - Step-by-step guide for referee
- What is the difference between break allowance and credit?
- How to upload ID
- How to self-refer with Carefree
- What can I use as proof of my caring status?
- Why wasn't my proof of carer's allowance accepted?
- Can I submit a new referee?
- Why are you asking for my postcode?
- I don't have my Carer's Allowance letter on hand, what should I do?
- Am I eligible if the person I care for has recently passed away?
- Will I be eligible if I use ‘rolling respite’?
- Do I need to be in receipt of Carer’s Allowance or other benefits to be eligible?
- How to upload Carer Allowance letter or a Referee details
- Who can I use as my referee?
- How many breaks can I take?
- Why are only some dates available?
- How to change an upcoming booking
- Can I bring a pet along with me to my break?
- What can I expect during the stay and are there any other costs I should expect to pay?
- How many nights can I stay at a hotel?
- There are no suitable breaks I can book. Will there be more options?
- When will the hotel respond to my booking request?
- Can I bring someone along with me to my break?
- If I cancel my break will the admin fee be refunded?
- Does a break have to be taken locally?
- Are there any penalties for cutting short the break?
- Are there breaks with disabled access?
- Can a booking request be declined by the hotel & what happens after?
- When will my request be confirmed?
- Credit on your account
- Can I use the Spa at the hotel?
- Is breakfast included?
- Break Modification
- Break Cancellation
- Can I contact the hotel about my break?
- Understanding How Carefree Works: A Guide for Carers
- Can I see the map of hotels?