Ensure you are trying to access the platform with the same email address you have registered.

Clear your search history and try to log in again.

If you don’t receive the email within 5 minutes, please check your spam folder.

Each pin works for 15 minutes so it is best not to request a new one straight away.

Our platform is compatible with multiple browsers but we found that it works best on Google Chrome.

Try to log in on a different device.

If no one of the above works, please get in touch with our support team by clicking on the chat box.