If a carer cancels a break because of an emergency or health reasons, the admin fee will be credited back to the Carefree account so the carer can submit a new request in the future. We do not offer refunds as our costs will have already been incurred.
Carers can receive a credited cancellation up to twice per calendar year. From a third cancellation in the same calendar year onwards, we're unfortunately unable to offer an admin fee credit. You're always welcome to cancel a break; this only affects whether a credit is issued.