If a carer cancels a break because of an emergency or health reason, they will receive an admin fee credit. This credit can be used to request a new break without paying the fee again. Credits offered after a cancellation must be used within 12 months and cannot be refunded. If you've previously cancelled a break, used the credit to request a new break and cancelled again, the expiry date of the first cancellation applies.
Carers can receive a credited cancellation up to twice per calendar year. From a third cancellation in the same calendar year onwards, we're unfortunately unable to offer an admin fee credit. You're always welcome to cancel a break; this only affects whether a credit is issued.
If a carer cancels a break without a valid reason, we can unfortunately not offer an admin fee credit.
Our policy of offering credits after a cancellation is quite generous because, at this point, our costs have already been incurred. We know that carers' lives can be unpredictable, so we try our best to be as accommodating as possible.
No administration fee refund will be made in the event of a cancelled break.
Please request a cancellation no later than 2 working days prior to your check-in date wherever possible. If you miss this window, please still let us know as soon as you can - even a late cancellation helps us notify the hotel on your behalf.
In order to request a cancellation, please email us at hello@carefreespace.org or chat by clicking on the floating button positioned on the right-hand side with the details of your booking and the cancellation reason.