Break Cancellation
Adriana Trzeciak avatar
Written by Adriana Trzeciak
Updated over a week ago

If a carer cancels a break because of an emergency or health reasons, they will receive an admin fee credit. This credit can be used to request a new break without paying the fee again. Credits offered after a cancellation must be used within 12 months and cannot be refunded. If you’ve previously cancelled a break, used the credit to request a new break and cancelled again, the expiry date of the first cancellation applies.

If a carer cancels a break without a valid reason, we can unfortunately not offer an admin fee credit.

Our policy of offering credits following a cancellation is quite generous because at this point our costs have already been incurred. We know that carers’ lives can be unpredictable, so we try our best to be as accommodating as possible.

No administration fee refund will be made in the event of a cancelled break.

As much as possible please request a cancellation no later than 2 working days prior to your check-in date.

In order to request a cancellation, please email us at or chat by clicking on the floating button positioned on the right-hand side with the details of your booking and the cancellation reason.

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