All Collections
For Carers
Members Area
I am not receiving PIN code
I am not receiving PIN code
Lauryn Perrineau avatar
Written by Lauryn Perrineau
Updated over a week ago

If you're not receiving the PIN code despite entering your registered email address and you have checked your spam folder but still can't find it, your email provider is likely blocking the domain from which the PIN is sent.

If you encounter this issue, please contact our Customer Support Team using the chat button located at the bottom right corner or email us at and provide an alternative email address.

Did this answer your question?