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For Carers
A collection of help articles to support carers
30 articles in this collection
Written by
Joey Ceunen
and
Sarine Sofair
General
Why do you need my date of birth?
Date of birth in self-referral sign up form
Written by
Joey Ceunen
Updated over a week ago
Do I need to use my email to sign up with Carefree?
What email address can I use?
Written by
Joey Ceunen
Updated over a week ago
Do I have to be living with the person I care for?
Written by
Joey Ceunen
Updated over a week ago
What do I do if I'm no longer an unpaid carer?
Written by
Sarine Sofair
Updated over a week ago
Why does Carefree ask for my address & postcode?
Written by
Joey Ceunen
Updated over a week ago
Members Area
How to request a break
Booking a break on Carefree
Written by
Joey Ceunen
Updated over a week ago
Self-Referral
How to upload ID/Carers Allowance letter
Written by
Joey Ceunen
Updated over a week ago
How to self-refer with Carefree
Completing the self-referral application
Written by
Joey Ceunen
Updated over a week ago
What can I use as proof of my caring status?
Carers self-referral
Written by
Joey Ceunen
Updated over a week ago
Why wasn't my proof of carer's allowance accepted?
Uploading your proof of carer's allowance
Written by
Joey Ceunen
Updated over a week ago
Can I submit a new referee?
Written by
Joey Ceunen
Updated over a week ago
Why are you asking for my postcode?
Written by
Joey Ceunen
Updated over a week ago
I don't have my Carer's Allowance letter on hand, what should I do?
Written by
Joey Ceunen
Updated over a week ago
Am I eligible if the person I care for has recently passed away?
Written by
Joey Ceunen
Updated over a week ago
Will I be eligible if I use ‘rolling respite’?
Written by
Joey Ceunen
Updated over a week ago
Do I need to be in receipt of Carer’s Allowance or other benefits to be eligible?
Written by
Joey Ceunen
Updated over a week ago
Breaks
Why are only some dates available?
Breaks date availability
Written by
Joey Ceunen
Updated over a week ago
How to change an upcoming booking
Written by
Joey Ceunen
Updated over a week ago
Can I bring a pet along with me to my break?
Bringing pets
Written by
Joey Ceunen
Updated over a week ago
Why can't I register for breaks?
Registering for breaks via Impala Mini Launch
Written by
Joey Ceunen
Updated over a week ago
Can a hotel/cottage provider refuse my booking request?
Refused booking request
Written by
Joey Ceunen
Updated over a week ago
How many nights can I stay at a hotel/cottage?
How many nights can you book for?
Written by
Joey Ceunen
Updated over a week ago
There are no suitable breaks I can book. Will there be more options?
Written by
Sarine Sofair
Updated over a week ago
When will the hotel/ cottage respond to my booking request?
Written by
Joey Ceunen
Updated over a week ago
Can I bring someone along with me to my break?
Written by
Joey Ceunen
Updated over a week ago
Booking Modifications, Cancellations and Refunds
Booking Modifications, Cancellations and Refunds as per Carefree's Terms of Service
Written by
Joey Ceunen
Updated over a week ago
If I cancel my break will the admin fee be refunded?
Written by
Joey Ceunen
Updated over a week ago
Does a break have to be taken locally?
Written by
Joey Ceunen
Updated over a week ago
Are there any penalties for cutting short the break?
Written by
Joey Ceunen
Updated over a week ago
Are there breaks with disabled access?
Written by
Sarine Sofair
Updated over a week ago