For Carers

A collection of help articles to support carers

31 articles in this collection
Written by Joey Ceunen and Sarine Sofair

General

Why do you need my date of birth?

Date of birth in self-referral sign up form

Written by Joey Ceunen
Updated over a week ago

Do I need to use my email to sign up with Carefree?

What email address can I use?

Written by Joey Ceunen
Updated over a week ago

Do I have to be living with the person I care for?

Written by Joey Ceunen
Updated over a week ago

What do I do if I'm no longer an unpaid carer?

Written by Sarine Sofair
Updated over a week ago

Why does Carefree ask for my address & postcode?

Written by Joey Ceunen
Updated over a week ago

Members Area

How to request a break

Booking a break on Carefree

Written by Joey Ceunen
Updated over a week ago

Self-Referral

How to upload ID/Carers Allowance letter

Written by Joey Ceunen
Updated over a week ago

How to self-refer with Carefree

Completing the self-referral application

Written by Joey Ceunen
Updated over a week ago

What can I use as proof of my caring status?

Carers self-referral

Written by Joey Ceunen
Updated over a week ago

Why wasn't my proof of carer's allowance accepted?

Uploading your proof of carer's allowance

Written by Joey Ceunen
Updated over a week ago

Can I submit a new referee?

Written by Joey Ceunen
Updated over a week ago

Why are you asking for my postcode?

Written by Joey Ceunen
Updated over a week ago

I don't have my Carer's Allowance letter on hand, what should I do?

Written by Joey Ceunen
Updated over a week ago

Am I eligible if the person I care for has recently passed away?

Written by Joey Ceunen
Updated over a week ago

Will I be eligible if I use ‘rolling respite’?

Written by Joey Ceunen
Updated over a week ago

Do I need to be in receipt of Carer’s Allowance or other benefits to be eligible?

Written by Joey Ceunen
Updated over a week ago

Breaks

Why are only some dates available?

Breaks date availability

Written by Joey Ceunen
Updated over a week ago

How many breaks can I take?

Written by Joey Ceunen
Updated over a week ago

How to change an upcoming booking

Written by Joey Ceunen
Updated over a week ago

Can I bring a pet along with me to my break?

Written by Joey Ceunen
Updated over a week ago

Why can't I register for breaks?

Registering for breaks via Impala Mini Launch

Written by Joey Ceunen
Updated over a week ago

Can a hotel/cottage provider refuse my booking request?

Refused booking request

Written by Joey Ceunen
Updated over a week ago

How many nights can I stay at a hotel/cottage?

How many nights can you book for?

Written by Joey Ceunen
Updated over a week ago

There are no suitable breaks I can book. Will there be more options?

Written by Sarine Sofair
Updated over a week ago

When will the hotel/ cottage respond to my booking request?

Written by Joey Ceunen
Updated over a week ago

Can I bring someone along with me to my break?

Written by Joey Ceunen
Updated over a week ago

Booking Modifications, Cancellations and Refunds

Booking Modifications, Cancellations and Refunds as per Carefree's Terms of Service

Written by Joey Ceunen
Updated over a week ago

If I cancel my break will the admin fee be refunded?

Written by Joey Ceunen
Updated over a week ago

Does a break have to be taken locally?

Written by Joey Ceunen
Updated over a week ago

Are there any penalties for cutting short the break?

Written by Joey Ceunen
Updated over a week ago

Are there breaks with disabled access?

Written by Sarine Sofair
Updated over a week ago