Carefree

Joey Ceunen

Sarine Sofair

A collection of help articles to support carers

For Carers

Date of birth in self-referral sign up form

Why do you need my date of birth?

Do I need to use my email to sign up with Carefree?

Do I have to be living with the person I care for?

What do I do if I'm no longer an unpaid carer?

Why does Carefree ask for my address & postcode?

General

How to request a break

Members Area

How to upload ID/Carers Allowance letter

How to self-refer with Carefree

What can I use as proof of my caring status?

Uploading your proof of carer's allowance

Why wasn't my proof of carer's allowance accepted?

Can I submit a new referee?

Why are you asking for my postcode?

I don't have my Carer's Allowance letter on hand, what should I do?

Am I eligible if the person I care for has recently passed away?

Will I be eligible if I use ‘rolling respite’?

Do I need to be in receipt of Carer’s Allowance or other benefits to be eligible?

Self-Referral

Why are only some dates available?

How many breaks can I take?

How to change an upcoming booking

What can I expect during the stay and are there any other costs I should expect to pay?

Can a hotel refuse my booking request?

How many nights can I stay at a hotel?

There are no suitable breaks I can book. Will there be more options?

When will the hotel respond to my booking request?

Can I bring someone along with me to my break?

Booking Modifications, Cancellations and Refunds as per Carefree's Terms of Service

Booking Modifications, Cancellations and Refunds

If I cancel my break will the admin fee be refunded?

Does a break have to be taken locally?

Are there any penalties for cutting short the break?

Are there breaks with disabled access?

Breaks

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