Go to Carefree
All Collections
General FAQ

General FAQ

A collection of general help articles and Frequently Asked Questions

17 articles
Miruna Harpa avatarJoey Ceunen avatarSarine Sofair avatar
Written by Miruna Harpa, Joey Ceunen and Sarine Sofair

How often are new hotels added to the Carefree booking hub?

New Hotels
Miruna Harpa avatar
Written by Miruna Harpa. Updated over a week ago

How do I log in?

Log in and password
Miruna Harpa avatar
Written by Miruna Harpa. Updated over a week ago

When do carers need to pay the £25 admin fee?

£25 admin fee
Miruna Harpa avatar
Written by Miruna Harpa. Updated over a week ago

Can Carer Support Workers provide a reference to caring for a Carers self-referral application?

Can CSW be a referee in a self-referral application.
Miruna Harpa avatar
Written by Miruna Harpa. Updated over a week ago

How can carers register with Carefree?

Signing up for breaks
Joey Ceunen avatar
Written by Joey Ceunen. Updated over a week ago

When will the longer holidays be available?

1-3 night breaks for hotels and 4-7 nights for cottages
Miruna Harpa avatar
Written by Miruna Harpa. Updated over a week ago

What’s the cost?

Admin Fee
Miruna Harpa avatar
Written by Miruna Harpa. Updated over a week ago

Can someone who is no longer a carer (or recently no longer a carer) register with Carefree?

Can former Carers register with Carefree
Joey Ceunen avatar
Written by Joey Ceunen. Updated over a week ago

How can I (or my Organisation) make a complaint?

Making a complaint
Joey Ceunen avatar
Written by Joey Ceunen. Updated over a week ago

I have some feedback/ a suggestion

Feedback
Joey Ceunen avatar
Written by Joey Ceunen. Updated over a week ago

How late can an unpaid carer make a booking?

Sarine Sofair avatar
Written by Sarine Sofair. Updated over a week ago

Can a carer re-register after not fully completing the registration (self-referral) process or failing to receive a valid reference?

Sarine Sofair avatar
Written by Sarine Sofair. Updated over a week ago

Can a full-time carer register themselves online even if they're with a Carers Organisation who is partnered with Carefree?

Sarine Sofair avatar
Written by Sarine Sofair. Updated over a week ago

What browsers and devices are supported by the Carefree digital platform?

Joey Ceunen avatar
Written by Joey Ceunen. Updated over a week ago

Is Carefree ATOL registered?

Joey Ceunen avatar
Written by Joey Ceunen. Updated over a week ago

Eligibility criteria for unpaid carers.

Joey Ceunen avatar
Written by Joey Ceunen. Updated over a week ago

Can 2 people from one household sign up for a break if we're both carers?

Sarine Sofair avatar
Written by Sarine Sofair. Updated over a week ago