General FAQ

A collection of general help articles and Frequently Asked Questions

Joey Ceunen avatar Sarine Sofair avatar
18 articles in this collection
Written by Joey Ceunen and Sarine Sofair

How often are new hotels added to the Carefree booking hub?

New Hotels
Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

When do carers need to pay the £25 admin fee?

£25 admin fee
Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

Can Carer Support Workers provide a reference to caring for a Carers self-referral application?

Can CSW be a referee in a self-referral application.
Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

How can carers register with Carefree?

Signing up for breaks
Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

How do I reset my Carefree password?

Resetting a password
Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

When will the longer holidays be available?

1-3 night breaks for hotels and 4-7 nights for cottages
Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

What’s the cost?

Admin Fee
Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

Covid-19 & Breaks Away

Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

Can someone who is no longer a carer (or recently no longer a carer) register with Carefree?

Can former Carers register with Carefree
Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

How can I (or my Organisation) make a complaint?

Making a complaint
Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

I have some feedback/ a suggestion

Feedback
Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

How late can an unpaid carer make a booking?

Sarine Sofair avatar
Written by Sarine Sofair
Updated over a week ago

Can a carer re-register after not fully completing the registration (self-referral) process or failing to receive a valid reference?

Sarine Sofair avatar
Written by Sarine Sofair
Updated over a week ago

Can a full-time carer register themselves online even if they're with a Carers Organisation who is partnered with Carefree?

Sarine Sofair avatar
Written by Sarine Sofair
Updated over a week ago

What browsers and devices are supported by the Carefree digital platform?

Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

Is Carefree ATOL registered?

Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

What's the eligibility criteria for carers?

Joey Ceunen avatar
Written by Joey Ceunen
Updated over a week ago

Can 2 people from one household sign up for a break if we're both carers?

Sarine Sofair avatar
Written by Sarine Sofair
Updated over a week ago