# Carefree Help Center

> Hi {{first\_name|fallback:"there"}}. How can we help today?

## General FAQ

- [How often are new hotels added to the Carefree booking hub?](https://help.carefreespace.org/en/articles/5717083-how-often-are-new-hotels-added-to-the-carefree-booking-hub.md): New Hotels
- [How do I log in?](https://help.carefreespace.org/en/articles/7041123-how-do-i-log-in.md): Log in
- [When do carers need to pay the £38 admin fee?](https://help.carefreespace.org/en/articles/5421801-when-do-carers-need-to-pay-the-38-admin-fee.md): £38 admin fee
- [Can Carer Support Workers provide a reference to caring for a Carers self-referral application?](https://help.carefreespace.org/en/articles/5412865-can-carer-support-workers-provide-a-reference-to-caring-for-a-carers-self-referral-application.md): Can CSW be a referee in a self-referral application.
- [How can carers register with Carefree?](https://help.carefreespace.org/en/articles/5280081-how-can-carers-register-with-carefree.md): Signing up for breaks
- [When will the longer holidays be available?](https://help.carefreespace.org/en/articles/5183933-when-will-the-longer-holidays-be-available.md): 1-3 night breaks for hotels and 4-7 nights for cottages
- [What’s the cost?](https://help.carefreespace.org/en/articles/5182623-what-s-the-cost.md): Admin Fee
- [Can someone who is no longer a carer \(or recently no longer a carer\) register with Carefree?](https://help.carefreespace.org/en/articles/5127510-can-someone-who-is-no-longer-a-carer-or-recently-no-longer-a-carer-register-with-carefree.md): Can former Carers register with Carefree
- [How can I \(or my Organisation\) make a complaint?](https://help.carefreespace.org/en/articles/4667091-how-can-i-or-my-organisation-make-a-complaint.md): Making a complaint
- [I have some feedback/ a suggestion](https://help.carefreespace.org/en/articles/4575722-i-have-some-feedback-a-suggestion.md): Feedback
- [How late can an unpaid carer make a booking?](https://help.carefreespace.org/en/articles/4549031-how-late-can-an-unpaid-carer-make-a-booking.md)
- [Can a carer re-register after not fully completing the registration \(self-referral\) process or failing to receive a valid reference?](https://help.carefreespace.org/en/articles/4548966-can-a-carer-re-register-after-not-fully-completing-the-registration-self-referral-process-or-failing-to-receive-a-valid-reference.md)
- [Can a full-time carer register themselves online even if they're with a Carers Organisation who is partnered with Carefree?](https://help.carefreespace.org/en/articles/4548955-can-a-full-time-carer-register-themselves-online-even-if-they-re-with-a-carers-organisation-who-is-partnered-with-carefree.md)
- [What browsers and devices are supported by the Carefree digital platform?](https://help.carefreespace.org/en/articles/4334836-what-browsers-and-devices-are-supported-by-the-carefree-digital-platform.md)
- [Is Carefree ATOL registered?](https://help.carefreespace.org/en/articles/4202197-is-carefree-atol-registered.md)
- [Eligibility criteria for unpaid carers.](https://help.carefreespace.org/en/articles/4202168-eligibility-criteria-for-unpaid-carers.md)
- [Can 2 people from one household sign up for a break if we're both carers?](https://help.carefreespace.org/en/articles/4548789-can-2-people-from-one-household-sign-up-for-a-break-if-we-re-both-carers.md)
- [Carefree Phone Number](https://help.carefreespace.org/en/articles/8108956-carefree-phone-number.md)
- [How often can I take a break?](https://help.carefreespace.org/en/articles/5991193-how-often-can-i-take-a-break.md)
- [Membership: Becoming a Community Partner](https://help.carefreespace.org/en/articles/8544488-membership-becoming-a-community-partner.md)

## For Carers

- [I have trouble with log-in. What do I do?](https://help.carefreespace.org/en/articles/8317216-i-have-trouble-with-log-in-what-do-i-do.md)
- [I can't attend my break. Can I transfer it to another carer?](https://help.carefreespace.org/en/articles/8513581-i-can-t-attend-my-break-can-i-transfer-it-to-another-carer.md)
- [Why can't I select 2 nights?](https://help.carefreespace.org/en/articles/9404965-why-can-t-i-select-2-nights.md)
- [ID verification with Vouchsafe - Step by step guide for Carers](https://help.carefreespace.org/en/articles/10085863-id-verification-with-vouchsafe-step-by-step-guide-for-carers.md)
- [ID verification with Vouchsafe - Step-by-step guide for referee](https://help.carefreespace.org/en/articles/10087704-id-verification-with-vouchsafe-step-by-step-guide-for-referee.md)
- [What is the difference between break allowance and credit?](https://help.carefreespace.org/en/articles/12943063-what-is-the-difference-between-break-allowance-and-credit.md): Understanding your Breaks and Credit Policy
- [Why do you need my date of birth?](https://help.carefreespace.org/en/articles/5543617-why-do-you-need-my-date-of-birth.md): Date of birth in self-referral sign up form
- [Do I need to use my email to sign up with Carefree?](https://help.carefreespace.org/en/articles/5280580-do-i-need-to-use-my-email-to-sign-up-with-carefree.md): What email address can I use?
- [Do I have to be living with the person I care for?](https://help.carefreespace.org/en/articles/4202187-do-i-have-to-be-living-with-the-person-i-care-for.md)
- [What do I do if I'm no longer an unpaid carer?](https://help.carefreespace.org/en/articles/4548750-what-do-i-do-if-i-m-no-longer-an-unpaid-carer.md)
- [Why does Carefree ask for my address & postcode?](https://help.carefreespace.org/en/articles/4552572-why-does-carefree-ask-for-my-address-postcode.md)
- [New breaks calendar view](https://help.carefreespace.org/en/articles/14703629-new-breaks-calendar-view.md)
- [How to request a break -Desktop version](https://help.carefreespace.org/en/articles/5553680-how-to-request-a-break-desktop-version.md): Booking a break on Carefree
- [How to request a break - Mobile version](https://help.carefreespace.org/en/articles/9202943-how-to-request-a-break-mobile-version.md)
- [I am not receiving PIN code](https://help.carefreespace.org/en/articles/9203161-i-am-not-receiving-pin-code.md)
- [How to upload ID](https://help.carefreespace.org/en/articles/5652697-how-to-upload-id.md)
- [How to self-refer with Carefree](https://help.carefreespace.org/en/articles/5280481-how-to-self-refer-with-carefree.md): Completing the self-referral application
- [What can I use as proof of my caring status?](https://help.carefreespace.org/en/articles/4814971-what-can-i-use-as-proof-of-my-caring-status.md): Carers self-referral
- [Why wasn't my proof of carer's allowance accepted?](https://help.carefreespace.org/en/articles/4592944-why-wasn-t-my-proof-of-carer-s-allowance-accepted.md): Uploading your proof of carer's allowance
- [Can I submit a new referee?](https://help.carefreespace.org/en/articles/4560339-can-i-submit-a-new-referee.md)
- [Why are you asking for my postcode?](https://help.carefreespace.org/en/articles/4350745-why-are-you-asking-for-my-postcode.md)
- [I don't have my Carer's Allowance letter on hand, what should I do?](https://help.carefreespace.org/en/articles/4543234-i-don-t-have-my-carer-s-allowance-letter-on-hand-what-should-i-do.md)
- [Am I eligible if the person I care for has recently passed away?](https://help.carefreespace.org/en/articles/4202193-am-i-eligible-if-the-person-i-care-for-has-recently-passed-away.md)
- [Will I be eligible if I use ‘rolling respite’?](https://help.carefreespace.org/en/articles/4202184-will-i-be-eligible-if-i-use-rolling-respite.md)
- [Do I need to be in receipt of Carer’s Allowance or other benefits to be eligible?](https://help.carefreespace.org/en/articles/4202190-do-i-need-to-be-in-receipt-of-carer-s-allowance-or-other-benefits-to-be-eligible.md)
- [How to upload Carer Allowance letter or a Referee details](https://help.carefreespace.org/en/articles/8312677-how-to-upload-carer-allowance-letter-or-a-referee-details.md)
- [Who can I use as my referee?](https://help.carefreespace.org/en/articles/4444633-who-can-i-use-as-my-referee.md)
- [Why are only some dates available?](https://help.carefreespace.org/en/articles/5553468-why-are-only-some-dates-available.md): Breaks date availability
- [How many breaks can I take?](https://help.carefreespace.org/en/articles/6486460-how-many-breaks-can-i-take.md)
- [How to change an upcoming booking](https://help.carefreespace.org/en/articles/5529548-how-to-change-an-upcoming-booking.md)
- [Can I bring a pet along with me to my break?](https://help.carefreespace.org/en/articles/5119575-can-i-bring-a-pet-along-with-me-to-my-break.md): Bringing pets
- [What can I expect during the stay and are there any other costs I should expect to pay?](https://help.carefreespace.org/en/articles/4665142-what-can-i-expect-during-the-stay-and-are-there-any-other-costs-i-should-expect-to-pay.md): Other costs
- [How many nights can I stay at a hotel?](https://help.carefreespace.org/en/articles/4665123-how-many-nights-can-i-stay-at-a-hotel.md): How many nights can you book for?
- [There are no suitable breaks I can book. Will there be more options?](https://help.carefreespace.org/en/articles/4548864-there-are-no-suitable-breaks-i-can-book-will-there-be-more-options.md)
- [When will the hotel respond to my booking request?](https://help.carefreespace.org/en/articles/4593147-when-will-the-hotel-respond-to-my-booking-request.md)
- [Can I bring someone along with me to my break?](https://help.carefreespace.org/en/articles/4593142-can-i-bring-someone-along-with-me-to-my-break.md)
- [If I cancel my break will the admin fee be refunded?](https://help.carefreespace.org/en/articles/4202196-if-i-cancel-my-break-will-the-admin-fee-be-refunded.md)
- [Are there any penalties for cutting short the break?](https://help.carefreespace.org/en/articles/4202205-are-there-any-penalties-for-cutting-short-the-break.md)
- [Are there breaks with disabled access?](https://help.carefreespace.org/en/articles/4548722-are-there-breaks-with-disabled-access.md)
- [Can a booking request be declined by the hotel & what happens after?](https://help.carefreespace.org/en/articles/5914880-can-a-booking-request-be-declined-by-the-hotel-what-happens-after.md): Hotel refuses booking request
- [When will my request be confirmed?](https://help.carefreespace.org/en/articles/6169303-when-will-my-request-be-confirmed.md)
- [Credit on your account](https://help.carefreespace.org/en/articles/6100442-credit-on-your-account.md): Credit/ Admin Fee
- [Can I use the Spa at the hotel?](https://help.carefreespace.org/en/articles/6193483-can-i-use-the-spa-at-the-hotel.md): Spa Hotel
- [Is breakfast included?](https://help.carefreespace.org/en/articles/6193498-is-breakfast-included.md): breakfast
- [Break Modification](https://help.carefreespace.org/en/articles/9095562-break-modification.md)
- [Break Cancellation Policy](https://help.carefreespace.org/en/articles/9095537-break-cancellation-policy.md)
- [Can I contact the hotel about my break?](https://help.carefreespace.org/en/articles/9095584-can-i-contact-the-hotel-about-my-break.md)
- [Understanding How Carefree Works: A Guide for Carers](https://help.carefreespace.org/en/articles/9403895-understanding-how-carefree-works-a-guide-for-carers.md)
- [Can I see the map of hotels?](https://help.carefreespace.org/en/articles/9459495-can-i-see-the-map-of-hotels.md)

## For Community Partners

- [What happens after a Community Partner refers a carer?](https://help.carefreespace.org/en/articles/5563758-what-happens-after-a-community-partner-refers-a-carer.md): Post Community Partner referral registration
- [What information do I need to refer a carer?](https://help.carefreespace.org/en/articles/7941757-what-information-do-i-need-to-refer-a-carer.md): Referral form information. What details we require when submitting a carer.
- [How to help carers make a booking?](https://help.carefreespace.org/en/articles/7941838-how-to-help-carers-make-a-booking.md)
- [How can my organisation join Carefree in order to refer carers as a Community Partner?](https://help.carefreespace.org/en/articles/4640250-how-can-my-organisation-join-carefree-in-order-to-refer-carers-as-a-community-partner.md)
- [Is there any cost to the carer support organisation?](https://help.carefreespace.org/en/articles/4202198-is-there-any-cost-to-the-carer-support-organisation.md)
- [What are the benefits of Community Partner Membership?](https://help.carefreespace.org/en/articles/8544588-what-are-the-benefits-of-community-partner-membership.md)
- [How can I correct a mistake on a carer referral?](https://help.carefreespace.org/en/articles/8907203-how-can-i-correct-a-mistake-on-a-carer-referral.md)
- [Credit Contributions: Pre-payment of admin fees](https://help.carefreespace.org/en/articles/9993543-credit-contributions-pre-payment-of-admin-fees.md): Pre-payment of admin fees: Secure the £38 admin fee for your carers in advance by purchasing admin fee credits linked to your account.
- [How do I register my organisation as a Community Partner member?](https://help.carefreespace.org/en/articles/10164803-how-do-i-register-my-organisation-as-a-community-partner-member.md): Membership: Join us as a referral partner today.
- [Setting up new accounts for a team member](https://help.carefreespace.org/en/articles/5621179-setting-up-new-accounts-for-a-team-member.md): Unable to 'Invite a colleague' as a community partner
- [How to log in as a Community Partner](https://help.carefreespace.org/en/articles/7941728-how-to-log-in-as-a-community-partner.md): How to log in as a Community Partner.
- [How do I know if a carer\(s\) has booked a break?](https://help.carefreespace.org/en/articles/7941789-how-do-i-know-if-a-carer-s-has-booked-a-break.md)
- [Is my carer already referred to Carefree?](https://help.carefreespace.org/en/articles/7941816-is-my-carer-already-referred-to-carefree.md)
- [How to create a referral account](https://help.carefreespace.org/en/articles/5580459-how-to-create-a-referral-account.md): Creating a CP account
- [How to refer eligible carers](https://help.carefreespace.org/en/articles/4854768-how-to-refer-eligible-carers.md): Referring carers
- [Can I refer myself or my colleague as a CSO worker if we are also carers?](https://help.carefreespace.org/en/articles/4575111-can-i-refer-myself-or-my-colleague-as-a-cso-worker-if-we-are-also-carers.md)
- [Carefree Credits – Guide for Community Partners](https://help.carefreespace.org/en/articles/11736539-carefree-credits-guide-for-community-partners.md): Everything you need to know to keep breaks free for your carers.
- [Auto-Assigning Credits](https://help.carefreespace.org/en/articles/11748889-auto-assigning-credits.md): Save time by letting Carefree deliver credits for you

## For Hospitality Partners

- [What are the sign-up benefits?](https://help.carefreespace.org/en/articles/5450763-what-are-the-sign-up-benefits.md)
- [How does Carefree obtain live availability to our inventory?](https://help.carefreespace.org/en/articles/5450996-how-does-carefree-obtain-live-availability-to-our-inventory.md)
- [Does Carefree need to integrate with the hotel's channel manager?](https://help.carefreespace.org/en/articles/5451059-does-carefree-need-to-integrate-with-the-hotel-s-channel-manager.md)
- [How can my Hotel/Cottage donate breaks?](https://help.carefreespace.org/en/articles/4498567-how-can-my-hotel-cottage-donate-breaks.md)
- [How do I make a request to change the hotel’s content?](https://help.carefreespace.org/en/articles/5451020-how-do-i-make-a-request-to-change-the-hotel-s-content.md)
- [Can I add health and safety or any other information?](https://help.carefreespace.org/en/articles/5451026-can-i-add-health-and-safety-or-any-other-information.md)
- [What do I do if the guest cancels their booking directly with the hotel?](https://help.carefreespace.org/en/articles/5451074-what-do-i-do-if-the-guest-cancels-their-booking-directly-with-the-hotel.md)
- [What do I do if there is a no-show?](https://help.carefreespace.org/en/articles/5451070-what-do-i-do-if-there-is-a-no-show.md)
- [Who is responsible for informing the carer/guest if something happens?](https://help.carefreespace.org/en/articles/5451062-who-is-responsible-for-informing-the-carer-guest-if-something-happens.md)
- [How many companion guests can we expect carers to bring along with them to our hotel/cottage?](https://help.carefreespace.org/en/articles/4593066-how-many-companion-guests-can-we-expect-carers-to-bring-along-with-them-to-our-hotel-cottage.md): Number of guests

## For Donors

- [How can I update my payment information?](https://help.carefreespace.org/en/articles/5577151-how-can-i-update-my-payment-information.md)
- [How does a monthly recurring Breakmaker donation work?](https://help.carefreespace.org/en/articles/5577143-how-does-a-monthly-recurring-breakmaker-donation-work.md)
- [How can I get a receipt for my donation?](https://help.carefreespace.org/en/articles/5577134-how-can-i-get-a-receipt-for-my-donation.md)
- [How can I cancel my recurring Breakmaker donation?](https://help.carefreespace.org/en/articles/5577131-how-can-i-cancel-my-recurring-breakmaker-donation.md)
- [How can I change my recurring Breakmaker donation?](https://help.carefreespace.org/en/articles/5577125-how-can-i-change-my-recurring-breakmaker-donation.md)
- [What is Gift Aid?](https://help.carefreespace.org/en/articles/4312666-what-is-gift-aid.md)
- [How can I donate?](https://help.carefreespace.org/en/articles/4548942-how-can-i-donate.md)

## For Local Authorities

- [Membership: Becoming a Local Authority Partner](https://help.carefreespace.org/en/articles/15957278-membership-becoming-a-local-authority-partner.md)
- [How Local Authority break credits work?](https://help.carefreespace.org/en/articles/14666953-how-local-authority-break-credits-work.md)
- [Sponsor admin fee credits on behalf of your local carers](https://help.carefreespace.org/en/articles/14667062-sponsor-admin-fee-credits-on-behalf-of-your-local-carers.md)