As per Carefree's Terms of Service:

"Carers may cancel Confirmed Bookings at any time but should be aware that by making a booking and subsequently cancelling the same, you may have denied another Carer the opportunity of a break. Furthermore, in such circumstances the donated Accommodation may not be used, so wasting a generous gift. As such, we request that Carers think very carefully before cancelling a Confirmed Booking. Nevertheless Carefree recognises that Carers may face emergency situations whereby Confirmed Bookings must be cancelled. In such emergency situations a Confirmed Booking may be cancelled and Carefree will seek to arrange, but will not guarantee to secure, alternative Accommodation for the Carer at another time. No Administration Fee refund will be made in the event of a cancelled Confirmed Booking.

If a Hospitality PartnerProvider cancels a Confirmed Booking, Carefree will seek to arrange alternative Accommodation for the Carer. If it is impossible to find alternative Accommodation, the Carer will receive a full refund of the Administration Fee within a commercially reasonable time of the cancellation.

In certain circumstances, Carefree may decide, in its sole discretion, that it is necessary to cancel a Confirmed Booking and make appropriate refund decisions. This may be for reasons where Carefree believes in good faith, while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to Carefree, third parties or property, or for any of the reasons set out in these Terms."

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